21st November, 9:30-10:30
The search for a simple or obvious solution to a problem that is complex has plagued organization in IT and other industries for years: we seek to implement solutions that are based on our previous experience, or on the preferred solution of a contractor or consultant, to problems and issues we do not even fully understand. Why is it that we are missing our deadlines and our objectives? Why can’t we achieve the results we have promised our clients? Why aren’t the team members capturing proper metrics and measurements of the time spent and the volume of work achieved? These simple questions typically cover major problems that are not clearly understood, yet we believe that a simple solution, like a new policy, is somehow going to make everything better. People are not machines, they need more than management and rules in order to perform according to corporate expectations.
Peter Leeson is a free-lance consultant and coach focused in business effectiveness. With some 40 years’ experience in the software industry, he is a former process improvement appraiser and instructor for the CMMI Institute. He is an internationally renowned speaker, instructor, and consultant. After spending many years being a process improvement consultant, Peter has focused more and more on the need for job satisfaction and the feeling of achievement as the ultimate key to quality, which means lower time to market and lower costs. Peter has worked in nearly every continent (still missing South America and Antarctica), and believes that any change for the better in an organization has to be deeply rooted in the culture of the country, the organization and the team. Rather than pushing a standard, model or theory, Peter believes in identifying the most pragmatic approach to resolving quality related issues in the organisation by a clear alignment of top-down objectives, goals and strategies, with bottom-up practices and culture.